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SUPPORT SERVICES

Third-party service and support contracts for OEM data center equipment including storage, networking and servers, all at a fraction of the cost.
The Business Requirement to Reduce OPEX
CUSTOMIZED HARDWARE MAINTENANCE
The reality is that post-warranty support of legacy OEM equipment can be costly. However, the desire to move to new equipment also comes with its own expense—leaving many organizations caught in the middle.
The Uphill Battle of OPEX Reduction

The battle to reduce OPEX never ends, and the forces at play never go away. Often, the reason can be that your chosen OEM wants you to constantly upgrade—often forced by offering post-warranty support that is too expensive. Or perhaps it’s the cost of support for EOL equipment. Maybe it’s the need to reallocate funds on more critical projects. Or, it is simply the need to combat budget constraints. Whatever your reason, you need a solution.

Your Solution to OPEX Reduction

ServIQ specializes in reducing operational expenses by providing the same service and support contracts that the manufacturers offer at a fraction of the cost.

Our Hardware Maintenance Options

  • Customized Hardware Maintenance
  • Flexible support options with up to 70% savings
  • Multiple SLA Options 
  • Global support network with over 10,000 on-site field technicians
  • On-site spares and parts replacements
  • ServIQ parts tested in-house to manufacturer specifications
  • All support tickets addressed by Level-3 OEM Trained Engineers
  • FREE expert-level Health Checks
  • Hardware and software support with OS expertise
  • System native monitoring—dial home alerting
  • Customized Hardware Maintenance
  • Flexible support options with up to 70% savings
  • Multiple SLA Options 
  • Global support network with over 10,000 on-site field technicians
  • On-site spares and NBD parts replacements
  • ServIQ parts tested in-house to manufacturer specifications
  • All support tickets addressed by Level-3 OEM Trained Engineers
  • FREE expert-level Health Checks
  • Hardware and software support with OS expertise
  • System native monitoring—dial home alerting
Enterprise Support & Service for Storage, Servers & Networking
CUSTOMIZED HARDWARE MAINTENANCE

Enterprise support to optimize, grow and enhance your short- and long-term hardware investments.

  • Certified to support all major OEMs
  • Customized programs with up to 70% savings
  • Data / platform migrations
  • Level 3 & 4 OEM trained engineers
  • Data erasure
  • Dedicated portal to manage assets & tickets
  • Technical support desk
  • DMR (Digital Media Retention)
  • FREE expert-level Health Checks
  • Global spares availability
  • Hardware audits
  • Hardware procurement
  • Hardware removal / relocation
  • Hardware rental / swing gear
  • IT decommissioning
  • Email alert configuration
  • On-site field engineers domestic & international
  • On-site hardware spare kits
  • Operational savings
  • Parts testing to manufacturer specifications
  • Co-terminated support
  • Short project-based solutions
  • System native dial-home features on the device direct to our 24x7x365 NOC
  • Technical support desk
  • Certified to support all major OEMs
  • Customized programs with up to 70% savings
  • Data / platform migrations
  • Level 3 & 4 OEM trained engineers
  • Data erasure
  • Dedicated portal to manage assets & tickets
  • Technical support desk
  • DMR (Digital Media Retention)
  • FREE expert-level Health Checks
  • Global spares availability
  • Hardware audits
  • Hardware procurement
  • Hardware removal / relocation
  • Hardware rental / swing gear
  • IT decommissioning
  • Email alert configuration
  • On-site field engineers domestic & international
  • On-site hardware spare kits
  • Operational savings
  • Parts testing to manufacturer specifications
  • Co-terminated support
  • Short project-based solutions
  • System native dial-home features on the device direct to our 24x7x365 NOC
  • Technical support desk